virtual camps

CAMP TOURNESOL POLICIES

If you don’t see the information you are looking for, please visit our FAQ page or feel free to contact us.

  • What if there is an outbreak or mandated lockdown? In the case that we have a mandated lockdown or an outbreak requiring us to shut down the camp, we will automatically transfer all campers to our virtual platform, keeping them in the same groups and with the same counselor. Activities will be similar but modified to fit the virtual format. Read more about our virtual camps here. You may also choose to recieve a refund for the remaining days of camp that will be missed.
  • Please note that these protocols are in accordance with the latest guidelines from Public Health. As new updates to the guidelines become available, we will update our guidelines and protocols to match the up to date recommendations of the Public Health Guidelines. 
  • View our detailed COVID procedures document here.

COVID-19 – summer in-person camps (Valid as of March 8, 2021):

  • Should the government mandate a closure of in-person day camps, a full refund will be provided for the remaining days or weeks that will be missed within the period of the mandated closure.
  • Should there be an outbreak in your child’s cohort and your child is required to quarantine at home, there will be a full refund for the remaining days that will be missed.
  • Camp Tournesol holds the rights to cancel a camp week at any time because of low enrolment or cancelation from the host location. If Camp Tournesol cancels a week(s), you will be offered a full refund for the week(s) affected.

Day camps cancellations:

  • For refunds that are NOT directly related to a reported COVID outbreak or mandated government lockdown, there will be an administration fee of $40.00 (plus HST) PER week per camper withheld on all refunds.
  • In all cases, we will extend a 10-day grace period, following the day of registration, where the cancellation fee will be waived.
  • Refunds for the registration fees are ONLY issued for cancellations submitted 30 days prior to the beginning of camp. Any client-requested cancellations less than 30 days before the start of camp, will unfortunately not be eligible for refunds.

Program Options:

  • Refunds for meal plans, extended care or busing service are ONLY available more than 7 days prior to the beginning of camp.
  • Extended care and/or busing and/or meal plan cancellations within the accepted period WILL incur a $5 administration fee unless the cancellation is done at the same time as the registration.

Change of week or programs: 

  • Up to 30 days before the first day of camp, you may switch the week you are registered for at no charge, as long as there is space in the program.
  • ONLY one free “week-switch” will be offered.
  • Any subsequent requests for a change will incur a $20 administration fee.
  • In cases where the “week-switch” involves the short week, where the fee of the new week is less than the original week, an administration fee of $10 plus HST will apply.
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Medical emergency:

  • In the event that a family must cancel due to medical reasons prior to the first day of camp, a credit note may be offered with a doctor’s note.  Only a credit note for future programs and for the registration fee is available. Please note that unfortunately, requests for credit notes for partial weeks can not be considered or issued. Campers who attend the program for any length of time can not receive compensation for time missed for any reason.

Although we benefit from a very high approval rate from the families who choose our camps, we make no guarantees that every child will appreciate our efforts. Therefore, in the unlikely event that a child is unhappy with our Camp Program, a refund will NOT be provided.

Virtual Camps:

Unfortunately, we do not offer trial classes and there can be no refund or changes after the first day.

More info:

  • There will be an administration fee of $20.00 (plus HST) PER week per camper withheld on all refunds.
    • Refunds for the registration fees are ONLY issued for cancellations submitted 30 days prior to the beginning of camp. Any client-requested cancellations less than 30 days before the start of camp will unfortunately not be eligible for refunds.

Change of week or programs: 

  • Up to 30 days before the first day of camp, you may switch the week you are registered for at no charge, as long as there is space in the program.
  • ONLY one free “week-switch” will be offered.
  • Any subsequent requests for a change will incur a $10 administration fee.
  • In cases where the “week-switch” involves the short week, where the fee of the new week is less than the original week, an administration fee of $10 plus HST will apply.

Cancellations:

  • For all overnight camps programs, there will be an administration fee of $80 (plus HST) PER camper withheld on all refunds.
  • Refunds are only issued up to 60 days prior to the beginning of camp, after this, no further refunds are available.
  • In all cases, we will extend a 10 days grace period, following the day of registration, where the cancellation fee will be waived.

Out-of-province trips cancellation policy: The deposit is non refundable and non transferable. After March 15th, 100% of the total package price is non transferable and non refundable. After March 15th, 100% of the total package price is non transferable and non refundable. The cost of the train ticket is not refundable or transferable at anytime once payment is made.

Change of week or programs:

Up to 45 days before the first day of camp, you may switch the week and campus you are registered for at no charge once registered, as long as there is space in the program.

  • ONLY one free “week-switch” will be offered.
  • Any subsequent requests for a change will be treated as a cancellation and therefore incur the same administration.
  • In cases where the “week-switch” involves the short week or a shorter overnight program where the fee of the new week is less than the original week, an administration fee of $25 plus HST will apply.

Medical emergency:

  • In the event that a family must cancel due to medical reasons, a credit note may be offered with a doctor’s note, based on the camp host policies. There are no guarantees.
  • Only a credit note for future camps and for the registration fee is available.
  • Non-medical reasons: Please note that unfortunately, requests for credit notes for partial weeks can not be considered or issued. Campers who attend the program for any length of time can not receive compensation for time missed for any reason.

Although we benefit from a very high approval rate from the families who choose our camps, we make no guarantees that every child will appreciate our efforts. Therefore, in the unlikely event that a child is unhappy with our Camp Program, a refund will NOT be provided.

T-shirts should be free of violent, racial or sexual content. There will be outdoor games and arts & crafts each day. Please ensure that your child is dressed comfortably and is wearing appropriate clothes…they will get messy!!! Running or walking shoes are a must, flip flops or dress shoes are not recommended…this is a very active camp.

Camp Tournesol is very pleased to be able to offer extended hours at all our campus. If you are registered for the before care, you may drop off your child at the campus anytime after 8:00 AM. If you are registered for the after care, you must pick up your child before 5:30PM. The counselor(s) who will supervise this program are all counselors for the day camp as well. Campers must be registered in advance to use this service. You may register at the time of the camp, provided that there are still spaces available, by contacting the office to arrange payment. Registration and payment will not be accepted at the door.

Late pick-ups will be charged $10 for every 10 minutes with a minimum charge of $10. There will be no exception. A credit card must be on file for penalty fee. They will organize informal games with the children during that period. Learn More about this day camp add-on here.

Late pick-ups will be charged $10 for every 10 minutes after 4:00 PM (or 5:30PM for extended hours) with a minimum charge of $10. There will be no exception. A credit card must be on file for penalty fee.

Please ensure that ALL your child’s belongings (including re-usable containers for lunches) are labeled with your child’s full name so we can return it to them. Lost and Found will be displayed each morning on a table, encourage your child to take a look at it. At the end of summer, there is always a pile of campers belongings left at camp. This is an expensive waste for our campers (and their parents!)

As a way to target the problem of lost belongings and a large lost and found closet, we are encouraging our campers to label all belongings. We have partnered with Mabel’s Labels, a company with all types of labels that are colorful, indestructible and fun! Go to www.mabelslabels.com to place your order. There are even customized Camp Tournesol labels now available if you click on the top right of the screen. We look forward to sending campers home with ALL their belongings this summer!

Your child should bring a light morning and afternoon morning snack as required as well as a nutritious lunch. They will have ample time to eat at lunchtime. We do NOT provide afternoon snacks EXCEPT on Fridays. Chewing gum is NOT allowed at our camp.

Peanut and nuts allergies: We have campers with severe peanut and nut allergies. We ask your cooperation to help us make the camp environment as safe as we can for them by not sending any snacks or sandwiches with peanut and nut products during the whole week.

Meal Plan and Pizza Lunch: If you would like to take advantage of our lunch programs, you must have pre-ordered and paid for your lunches. Meal plans must be ordered a week in advance in order to give our caterer ample notice. Please review your confirmation to make sure that all your lunches are ordered as you intended. We regret that orders during the week of camp CANNOT be accepted. If you are unsure, please verify with the office or your child’s counselor the day before.

Litterless lunches: We would like to ask that you send “litterless” lunches and snacks as much as possible at the Camp. Garbage facilities are very restricted and it helps keep the grounds litter free. Please use reusable containers for all your drinks, water bottles and snacks. Let’s make our camp an environmentally friendly place.

Children with a severe food allergy must not eat even tiny amounts of the food that cause them to have an allergic reaction. A severe allergic reaction can come on quickly and cause death. Even when a child tries to be careful, an accident can happen. A child with a food allergy and their family are responsible for staying safe but need help from other children, parents, and counselors to help reduce the risk of an accidental exposure.

How can I know if a certain food contains tree nuts or peanuts?

  • Read product ingredient labels carefully to make sure they do not list any source of tree nuts or peanuts in the food. Often, different names are used for tree nuts and peanuts.
  • Avoid foods and products that do not have an ingredient list.
  • Recipes sometimes change or use other ingredients so read labels every time you shop.
  • Be cautious of bulk food items as they may have come into contact with trace amounts of nuts.
  • Food allergic people should not eat products with a “may contain” warning with respect to their allergen(s).

What is the difference between tree nuts and peanuts?

Almonds, Brazil nuts, cashews, hazelnuts (filberts), macadamia nuts, pecans, pine nuts (pignolias), pistachio nuts and walnuts are all tree nuts.

Peanuts are part of the legume family and are not a tree nut.

What measures does Camp Tournesol take?

  • Our food service does not serve peanut butter or nuts of any kind.
  • We ask that parents and caregivers refrain from sending peanut, tree nut, or other nut-based foods to camp. 
  • We do not allow parents to bring in food to be shared with other campers without the explicit permission of each family.

Please click here for our Privacy Policy.

Most of our campuses are NOT equipped with air conditioning. We do our best to keep your children comfortable, but if this is a concern on a particularly hot day, you may prefer to keep your child at home for that day. Each campus is equipped with large fans that are placed in the gymnasium and certain classrooms.

In case of extreme heat, we will follow the following procedure based on the Center for Disease Control and Prevention recommendations.

Extreme Heat: Defined as a day where the temperature outdoors rises above 32 degrees Celsius.

In the case of a day with extreme heat:

  • The outdoor periods will be reduced to a maximum of 40 minutes in length and only once in the morning and afternoon. Before going outside, all campers will be reminded to re-apply their sunscreen, and to drink lots of water. They can also bring their water bottles outside with them.
  • The outdoor activities will not involve lots of physical activity and will most likely take place in the shade (if possible) to avoid unnecessary heat exposure.
  • All recesses and meals will take place inside and the gym and/or hallways will be used for recess activities.
  • Where possible, we will incorporate games with water, such as sponges etc…to refresh the children.

If the weather exceeds 40 degrees Celsius:

  • The campus coordinator will locate fans available at the school and place them in the gym to circulate cold air for the campers.
  • Outdoor activities will be reduced to only ONE 40 minute period in the morning.
  • The children can only go outside for a 5 minutes recess if there is shade available for everyone.
  • It is the responsibility of the camp counsellors to assure that all campers are following the rules.
  • The camp schedule will be modified to cut out any excessive physical activity.
  • Counsellors will continuously remind campers to DRINK WATER.

Please click here for our Terms and Conditions.